Migrating a billion dollar government agency to a new records management system

A case study featured in Sagesse, ARMA Canada’s magazine.

Despite the growing importance of compliance and managing information, about 50% of Electronic Content Management (ECM) Projects fail.

ECM projects fail for different reasons.

In our experience, we see failures most commonly due to legacy technology that is not supported, lack of leadership, lack of adoption due to a poor user experience, or a poor rollout process such as a ‘big bang’ approach.

This article takes an in-depth look at a successful ECM project with a provincial government agency and details how that project was rolled out over a period of 18 months. This case study covers:

  • How to comply with government standards and schedules for digital applications

  • How to engage leadership and department end-users in an incremental rollout

  • How to migrate large volumes of content, including unstructured content

Detailed in this article are best practices and learnings to help inform your next ECM project.

A peek inside the paper

Process.png

“Large scale ECM projects are inherently difficult to manage. Often, critical business leaders need to reschedule or place the project on hold. In the meantime, other initiatives within the organization reach out for assistance with a clear need for an ECM solution, but can’t proceed because fundamental solution decisions are not complete. This project followed a lightweight and agile methodology to onboard departments incrementally.”